Opening Hours
24/7,
365 days a year
contact
+44 (0) 141 248 8585
info@caledoniahealthcare.co.uk
Address
46 Gordon Street
Glasgow, G1 3PU

Privacy Policy

Privacy Policy

PRIVACY POLICY
In this privacy policy we will set out how we collect and process personal data and client data. We will also set out our data breach procedures.

Candidate Data
In the collection of this data we will ask our candidates for their explicit consent for personal data to be collected and used. This consent will form the lawful basis for the processing and will be asked for at the time of registration to the employment business.

• Information we collect
• How we store this data
• What rights candidates have to access their data
• The right for candidate data to be deleted on request
• The reasons why we are storing candidate data
• How long we keep this data
• Who we share this data with

Information we collect
We collect information for the purposes of registering candidates to take on assignments at client premises. The information we need for this are:

• Name
• Address
• Current CV
• All qualifications for the role applied for
• Contact information to include telephone numbers and email address
• References from former employers
• Bank account details
• National Insurance number
• Passport or birth certificate
• Work permit (if applicable)
• PVG details.

How we store this data
All data collected will be stored digitally on secured, encrypted computers and paper files will be stored in locked cabinets.Limited data such as name, address, e-mail, telephone number and next of kin contact details will be stored on the company mobile phone, which is password protected.
All information collected online will be collected using a secure server (SSL) and stored on an encrypted, password protected server.

What rights candidates have to access their data
Candidate information is held in a transparent and lawful manner and can be accessed on request at any time in writing.

The right for candidate data to be deleted on request
A candidate has the right of erasure of all personal data held when they cease to work for the agency with the exception of information we are lawfully obliged to keep for Government agencies, i.e. the Care Inspectorate or HMRC.

The reasons why we are storing candidate data
The reason we hold personal data on our candidates is so we can lawfully operate an Employment Business for the purposes of supplying temporary staff to clients. We have an obligation to our clients to provide temporary staff with the correct qualifications and experience to carry out the duties required. In the case of supplying staff to organisations with vulnerable service users we are legally obliged to ensure they have an up to date PVG and registration with the relevant professional body.

How long we keep this data
We will keep this data for one year from the day the candidate leaves the agency. We have to keep all payroll data for a period of seven years from the last date the candidate worked. If you choose not to register, or are not accepted, we will remove your data six months after you submit your application.

Who we share this data with
By consenting to using your personal data for the purposes of recruitment we will share your information with third parties for the purposes of work assignments and training only. This information will never include information such as bank account details but will include information to show your suitability for the role. We will only give full information if requested to do so by Law Enforcement Agencies and our regulators, i.e. Care Inspectorate, NMC, SSSC.

Client Data
When a client account is set up by Caledonia Healthcare Ltd the following procedures are put in place.

• We store the account documents in a locked cabinet.

• The account invoice details are stored on the computer and is password protected and encrypted.

• A time sheet is created and stored in a locked cabinet.

• Contact details are entered on to a database and used to contact you by telephone, e-mail and post.

• Your contact details are also stored onto a password protected mobile phone.

• A database is created that list which temporary staff have been booked and worked.

• All computer digital records are protected with several layers of software to protect from cyber-attacks and virus attacks.

• All digital records are password protected.

• Where the information relates to a vulnerable person, we will only keep that information on our password protected, encrypted server. That information will not be passed on to anyone other than staff who require it in relation to a placement and where it is absolutely necessary.

•In the unlikely event that staff are required to carry personal information relating to a service user, the information will be returned to the office to be destroyed upon completion of the shift.
If you have not used our services for one year then we will contact you and request whether you would like your information to be discarded or if you would like to remain on the database system. If we do not obtain a response then all records will be deleted.

Data Breach Procedures

INFORMING THE INFORMATION COMMISSIONER’S OFFICE
In the case of a personal data breach, the controller shall without undue delay and, where feasible, not later than 72 hours after having become aware of it, notify the personal data breach to the Information Commissioner’s Office in accordance with Article 55, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons. Where the notification is not made to the ICO within 72 hours, it shall be accompanied by reasons for the delay.

• The processor shall notify the controller without undue delay after becoming aware of a personal data breach.

• The notification referred to in paragraph 1 shall at least:
Describe the nature of the personal data breach including where possible, the categories and approximate number of data subjects concerned and the categories and approximate number of personal data records concerned;

• Communicate the name and contact details of the data protection officer or other contact point where more information can be obtained;

• Describe the likely consequences of the personal data breach;

• Describe the measures taken or proposed to be taken by the controller to address the personal data breach, including where appropriate, measures to mitigate its possible adverse effect.
Where, and in so far as, it is not possible to provide the information at the same time, the information may be provided in phases without undue delay.

• The controller shall document any personal data breaches, comprising the facts relating to the personal data breach, its effects and the remedial action taken. That documentation shall enable the supervisory authority to verify compliance with this Article.

Caledonia Healthcare Ltd comply with the General Data Protection Regulations